Refund policy

30 days to change your mind.

You have 30 days from the day your order arrives to request a return. To be eligible, the camera must be unused, in the condition you received it, in its original packaging, with every accessory included.

HOW TO START A RETURN

Email apexvue@gmail.com with your order number and, if the issue is a fault, a photo or short video showing the problem. We'll reply within one business day with return instructions and the address to send it to. Items sent back without contacting us first cannot be accepted.

RETURN SHIPPING

Return postage is paid by the customer and must be tracked. We can't refund a parcel that never reaches us, and untracked returns are impossible to trace.

REFUNDS

Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank may take a few days more to show it. The original shipping cost, where one was charged, is not refunded.

DAMAGED OR FAULTY ON ARRIVAL

If your ApexVue camera arrives damaged or doesn't work, photograph the item and the outer box within 48 hours of delivery and email apexvue@gmail.com. We'll replace it or refund you in full, including return postage, and we'll cover the cost of sending the replacement.

WHAT WE CAN'T ACCEPT

Items that are used, damaged by the customer, missing parts, or returned after 30 days. Gift cards and memory cards, once opened, are also excluded.

CANCELLATIONS

You can cancel any order free of charge before it ships. Email us as soon as possible — once a parcel leaves the warehouse it has to be handled as a return.