Shipping policy

PROCESSING

Orders are prepared and dispatched within 2–4 business days of payment clearing. Orders placed on weekends or public holidays begin processing the next business day.

DELIVERY TIMES

Delivery takes 8–15 business days after dispatch, depending on your location. Most customers receive their order within 2–3 weeks of ordering. These are estimates, not guarantees — customs, carrier delays and peak seasons can extend them.

SHIPPING COST

Shipping is free on all ApexVue orders.

TRACKING

You'll receive a tracking number by email as soon as your order ships. Tracking can take 24–48 hours to begin updating.

WHERE WE SHIP

We ship to [LIST COUNTRIES OR REGIONS]. We cannot deliver to PO boxes or freight forwarding addresses.

CUSTOMS AND IMPORT CHARGES

Orders shipped outside [YOUR COUNTRY] may be subject to import duties or taxes set by the destination country. These are the customer's responsibility and are not included in the price you pay us.

WRONG ADDRESS

Please check your delivery address carefully at checkout. We can amend an address before dispatch if you email us quickly, but we can't reroute a parcel once it has shipped. Orders returned to us because of an incorrect address are treated as customer-initiated returns.

LOST OR STUCK PARCELS

If tracking hasn't updated for 10 business days, email apexvue@gmail.com with your order number and we'll open an investigation with the carrier.